Rinvox Terms of Service

By entering into this Agreement and continuing to use the Website and CRM Software, the Purchaser agrees to the following Terms and Conditions:

1. DEFINITIONS1.1 “Terms of Service” refers to the set of rules, conditions, and obligations that govern the use of the Rinvox website (https://crm.rinvox.com) and CRM software (https://console.rinvox.com/), forming an integral part of this Agreement.

   1.2 “Service” refers to the CRM software, website, and related tools, features, and functionalities provided by Rinvox, LLC (EIN: 30-1429908), a Delaware LLC with its principal address at 131 Continental Dr, Suite 305, Newark, DE 19713, United States, through https://console.rinvox.com/ or any related platform, including but not limited to client management, lead tracking, appointment scheduling, billing management, data analytics, and document storage.

   1.3 “Purchaser” refers to the individual or legal entity using the Service, agreeing to these Terms and responsible for all fees and obligations under this Agreement.

   1.4 “Rinvox” refers to Rinvox, LLC, a Delaware Limited Liability Company providing the Service as defined above.

   1.5 “Party” or “Parties” refers to both the Purchaser and Rinvox, or either of them individually.

   1.6 “Agreement” refers to the complete set of terms, conditions, policies, and any attachments, addendums, or amendments agreed upon by the Parties, including these Terms of Service.

2. SERVICES2.1 Scope of Services
   Rinvox provides a comprehensive client management and business operations platform, including contact management, appointment scheduling, task tracking, automated reminders, financial management, data storage, and document management tools. The Service is provided as-is and may be updated or modified at Rinvox’s discretion without prior notice.

   2.2 Website Use
   Purchasers agree to use the Rinvox website only for lawful purposes and in a manner consistent with these Terms. Unauthorized access, data scraping, or any use of the site that disrupts its normal operations is strictly prohibited.

   2.3 Service Limitations
   Rinvox is not responsible for disruptions caused by internet outages, server maintenance, third-party integrations, or any factors beyond its control. Purchaser acknowledges and accepts these potential limitations.

3. BILLING AND PAYMENTS3.1 Invoicing
   Invoices for the Service are generated on a regular billing cycle as specified in the Purchaser’s account settings. Fees may include base subscription charges, usage-based fees, and any applicable taxes. All charges are due upon receipt unless otherwise specified in the Agreement.

   3.2 Late Payments
   Payments not received within thirty (30) days of the invoice date may incur late fees as specified in the Agreement. Rinvox reserves the right to suspend or terminate Service for overdue accounts.

   3.3 Disputed Charges
   Any disputes regarding billing must be submitted in writing within thirty (30) days of the invoice date. Disputes not submitted within this timeframe may be considered accepted and payable in full.

4. TERM AND TERMINATION4.1 Term
   The initial term of this Agreement is ninety (90) days from the date of activation. Thereafter, the Agreement will automatically renew on a month-to-month basis unless terminated by either Party with thirty (30) days’ written notice.

   4.2 Termination for Cause
   Rinvox reserves the right to terminate this Agreement immediately if the Purchaser engages in fraudulent activities, breaches these Terms, or fails to make timely payments.

5. DATA SECURITY, STORAGE, AND PRIVACYRinvox is committed to protecting Purchaser data in accordance with its Privacy Policy. Data stored within the CRM, including but not limited to client information, call logs, documents, and financial records, is encrypted and secured using industry-standard measures. However, absolute data security cannot be guaranteed, and Purchasers are responsible for maintaining their own data backups.
6. CONFIDENTIALITYBoth Parties agree to maintain the confidentiality of proprietary information exchanged in the course of this Agreement. This obligation remains in effect even after termination of the Agreement.
7. LIMITATION OF LIABILITYRinvox’s total liability for any claims arising from the use of the Service shall not exceed the amount paid by the Purchaser in the past twelve (12) months.
8. REVISIONS TO TERMSRinvox reserves the right to update or modify these Terms at any time. Such revisions will be effective immediately upon posting on the Rinvox website. Continued use of the Service constitutes acceptance of these changes.
9. GOVERNING LAWThis Agreement shall be governed and construed in accordance with the laws of the State of Delaware, without regard to its conflict of law principles.
10. ENTIRE AGREEMENT

This Agreement, including any attachments and amendments, constitutes the entire understanding between the Parties and supersedes all prior agreements, representations, and understandings.

11. CONTACT INFORMATION

For any questions or concerns regarding this Agreement, please contact Rinvox at support@rinvox.com.

By using the Website or CRM Software, the Purchaser acknowledges that they have read, understood, and agree to these Terms of Service.